Process digitalization helped accelerate customer servicing and reduce expenses in less than a year

> 15
years in the market
Claim handling is burdensome for customers and ineffective for the company
Seven business days in average between road accident and vehicle repair authorization
Too much effort (> 100 FTE) to support customers, handle documents, make decision on repair authorization, approve repair cost
Development and testing of process improvement initiatives
Making diagnostics and then a map of initiatives specifying their economic effect, risks, and implementation effort
Testing technologies and obtaining a map of “to be” processes during piloting, as well as developing integration SOWs
Providing customer with ready-to-use technologies, updated business processes and organizational structure
customers obtain repair authorization remotely and in less than 1 hour after claim receipt
FTE reduction within 12 months and better business scaling capabilities
more receivables collected within six months
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