Private health clinic boosts profits by 20%

100%
requests
handled by a call center
40%
workload
of the surgery block
25%
patients
patients arrange repeated visits
Problem
Poor utilization of clinic resources
  1. The workload of the clinic’s surgery block providing the most expensive services does not exceed 40%.
  2. The call center remains the only customer communication channel.
  3. For effective customer communication, a digital platform is required.
Solution
Conceptual design of a customer communication platform and optimal technology selection
  1. Studying clinic patient experience, with patient profiles being then built and pains identified
  2. Identifying the best customer communication practices and solutions during the market and competitor analysis
  3. Selecting an optimal solution, as part of technology analysis, to ensure the desired functionality and integration with a medical information system
Result
75%
patients arrange their visits to doctors online via a digital platform
30%
less call center expenses
40%
more repeated visits
25%
more earnings due to average bill increase
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